At Titan, we strive to provide a seamless shopping experience; however, there may be certain circumstances where we are unable to accept an order. Therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. This may include situations such as limited availability of the product, pricing or product information errors, issues identified by our fraud avoidance department, or any other reason identified by Titan for not accepting the order. In some cases, we may request additional information before accepting an order. If your order is fully or partially cancelled, or if we require additional information, we will promptly notify you.
As a valued customer, you have the option to cancel your order before it is shipped to the designated destination. Registered customers can easily track their order status using the "Track Order" option available on our website, www.fastrackeyewear.com/trackorder.
Once we receive your cancellation request, we will initiate the refund process. The refund amount will be credited back to your account using the same payment mode used for the transaction. Rest assured, if a transaction fails after the amount has been deducted from your account, we will refund the amount to your account as soon as possible.
We value your satisfaction and strive to address any concerns or issues promptly. If you have any questions or require further assistance regarding cancellations, please don't hesitate to contact our dedicated customer support team.
Please note that our cancellation policy is designed to ensure a fair and transparent process for all our customers.
Fastrack, as a brand, is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return your product within 7 days of delivery.
Note: Shipments returned through any other logistic partner will not be accepted.
For products with Bifocals lens and Progressive lens fitted in them, customers need to visit the nearest store for a resolution of the problem.
Domestic Order: Our courier partner will collect the order from the provided address (within India). Customers need not pay any shipping charges to return the product.
NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.
In case of partial returns, the COD charges will not be refunded back.
We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.
No refund will be provided in case of usage breakage cases such as wear & tear of products.
Once the refund process has been initiated, the amount will be directly refunded to the refund source (Wallet Credit / Payment Sources) selected by you at the time of placing a Return within 5-7 days from the receipt of returned product(s) & passing QC at the warehouse of fastrackeyewear.com.
You can choose to get refund back to source or in your Fastrack Eyewear Credit wallet. In case of COD orders, you will be required to enter your bank details (in the My account section on the Fastrack Eyewear website) and the same will be refunded back in the account for details shared within 7-10 days from the receipt of returned product(s) & passing QC at the warehouse of fastrackeyewear.com.
If in case of Lens Upgrade (Wrong Prescription, Out of Power Range, Wrong Lens Selection, etc.,) our Customer Support advisor will take consent from you over the call for cancelling the order & the amount will be credited only to Fastrack Eyewear Credit Wallet & used only for booking a new order simultaneously.
Note: Please ensure you’re entering correct Bank account details, in case of any mistakes Titan Company Limited will not be responsible for Refund Failure & Delay in Refund.
We regret to inform that exchange of products is not possible for the products bought from our website.
Manufacturing Defect
Customer can visit any of the Titan Eye+ stores to address a manufacturing defect.
You can also contact our customer support team to guide you further in case you have received a defected product.
Note: Any wear & tear or product handling breakage issue will not be entertained as a defective product.
All our Fastrack eyewear products have a product warranty of 6 months.
Note: Above policy is applicable for all products including eyeglasses, sunglasses and contact lenses. Products such as lens cleaner, cases, accessories etc are not covered under warranty.
Warranty period starts from the date of product delivery.
Warranty for an exchange order is limited to the period of master order only and will not get refreshed.
In case the same frame or lens package is not available, the company shall not be responsible. If a different frame or lens package is selected with a higher cost, the difference amount will not be borne by the company. Similarly, if the exchange order cost is lower than the master order, the balance amount will not be refunded in any condition and in any form.
Refund request shall not be entertained in any scenario during warranty period.